Job Title: Community Assistant

Reports To: Assistant Director of Leasing and Marketing 

Location: The Daumier at Western University of Health Sciences, Pomona, CA

Compensation: $16.00 per hour. Position not eligible for benefits.

FLSA Status: Student Non-Exempt

Company Information:

Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university.

Summary:

A Community Assistant serves as a peer educator and helper in order to facilitate the personal and academic growth and development of students. Community Assistants are selected on the basis of leadership experiences, communication, and interpersonal skills, ability to be a positive role model academically and behaviorally, interest in working with students to develop a positive floor/building community and willingness to promote their own personal growth and development. 

Essential Duties and Responsibilities: 

• Key Responsibilities 
  • Support the goals, expectations, and mission of The Daumier and perform duties accordingly. 
  • Be regularly available/visible to residents by conducting on-call rounds twice while on duty.
  • Participate in a monthly on-call duty schedule in which duty days will be determined and scheduled by Assistant Director.
  • Work with others collaboratively, including The Daumier, maintenance, courtesy officers, police, etc.
  • Hold the position second only to academic requirements. 
  • Function as a positive role model at all times, including at activities that occur.
  • Follow the policies and regulations regarding student behaviors as stated in The Daumier Agreement. 
  • Accept challenges to personal growth and utilize feedback to improve performance. 
  • Serve as an ambassador for Capstone On-Campus Management. All information (electronic, voicemail, personal contact, guided tours, etc.) should be reflective of this role, presenting a positive and professional image of Western University of Health Sciences and Capstone On-Campus Management.

• Community Involvement 
  • Assist students regarding personal, social and academic concerns or needs; refer students, as necessary, to appropriate university and/or community resources.
  • Assist students in mediating conflicts, both proactively and reactively. 
  • Inform and update the building director of any important floor/building occurrences and students with possible emotional, physical and mental health concerns. 
  • Initiate and maintain regular contact with floor residents throughout the year to develop positive relationships.
  • Promote and demonstrate respect for all students, inclusive of all races, ages, ethnicities, genders, sexual orientations, religions, abilities, etc. 

• Community Development And Leadership 
  • Work with students to develop building environments that provide a reasonable degree of quiet and order and protect the rights and privacy. 
  • Complete educational, academic, and social programming requirements as outlined by the Assistant Director. Programming requirements will vary. 
  • Encourage student participation in University sponsored programs. 
  • Serve on duty for the community, including, but not limited to: conducting rounds to enforce policy and interact with residents, encouraging civic involvement and serving as a resource for the community. 
  • Respond to lockouts, crises, and emergencies as directed by established protocols or as directed by supervisor(s) or other management staff. 
  • Inform students of behavioral regulations established in The Daumier Occupancy Agreement. Promote student understanding of their responsibility for living within these guidelines.
  • Appropriately confront students and document behavior that violates policies and procedures. Follow up with the student(s) and the Assistant Director as necessary. 
  • Attend judicial conferences as required. 
  • Assist students in their adjustment by supporting University activities. 

• Administrative Duties 
  • Promptly and accurately complete, by established deadlines, all assigned administrative duties as required by the Assistant Director and Director. This includes (but is not limited to): forms, logs, and weekly reports. 
  • Post information/notices on the floor. 
  • Attend and participate in all staff meetings, development programs, and training programs 
  • Provide desk coverage as directed by the supervisor in the unexpected absence of an office worker to meet the needs of the community. 
  • Implement specific procedures for closing and opening the building as stated by the Assistant Director and Director. 
  • Cooperate with and demonstrate support for maintenance and custodial personnel. Alert building directors to maintenance or housekeeping problems. 
  • Conduct Quarterly Inspections (2-fall; 2-spring) 
  • The Community Assistant will assume other responsibilities and duties as assigned by The Daumier professional staff. 

Qualifications: 

• High school diploma.
• Current student at Western University of Health Sciences.
• Maintain full-time enrollment and “good standing” with Western University of Health Sciences. 
• Must reside at The Daumier.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 
• Knowledge of Microsoft Word, Excel and Outlook.
• Ability to operate basic office equipment including photocopier, fax, and telephone. Basic typing and computer skills. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. 

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.